p99app Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At p99app, your personal information and PKR financial data are handled with the highest standards of security and discretion. This Privacy Policy explains exactly what data we collect from Pakistan players, how it is used, who can access it, and what rights you have over your own information.
Six Ways p99app Protects Your Data
256-Bit SSL Encryption
Every interaction with p99app — login, deposit, withdrawal, and account management — is protected by 256-bit SSL encryption. Your personal and payment data is never transmitted in plain text.
No Data Selling
p99app does not sell, rent, or trade your personal information to third parties for marketing purposes. Your details are never shared with data brokers or advertising networks.
Secure Data Storage
All personal data collected by p99app is stored on secure, access-controlled servers. Passwords are hashed using industry-standard cryptographic methods and are never stored in plain text.
Minimal Data Collection
p99app collects only the personal data necessary to provide and improve the platform, process PKR transactions, and meet legal obligations. We do not collect data beyond what serves a clear purpose.
Transparent Practices
This Privacy Policy is written in clear, readable English for our Pakistan players. We explain every category of data we collect, why we collect it, and exactly how it is used — no legal jargon smokescreens.
Your Rights Are Real
p99app gives every registered player meaningful rights over their personal data — including the right to access, correct, delete, and restrict the use of their information. These rights can be exercised at any time.
Who We Are
p99app ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at p99app.net, designed specifically for players in Pakistan. p99app is the data controller responsible for the personal information collected through the platform and its associated services.
For the purposes of this Privacy Policy, "personal data" means any information that identifies or could reasonably be used to identify an individual, including name, mobile number, email address, Pakistani national identification details, payment account numbers, and device identifiers. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
If you have any questions about this Privacy Policy or how p99app handles your personal data, please contact our Data Protection team using the contact details provided in Section 14 of this document.
Personal Data We Collect
2.1 Registration Data
When you create a p99app account, we collect the following information to establish and maintain your account:
- Pakistani mobile number (in +92 format) — used as your primary account identifier and for two-step verification.
- Chosen username — a unique identifier for your p99app account.
- Date of birth — to verify you are aged 18 or above before granting account access.
- Email address (optional at registration, required for certain account functions).
- Account password — stored in hashed, non-reversible form only.
2.2 Identity Verification Data
Where p99app is required to verify your identity for account security or regulatory purposes, we may request and collect:
- Government-issued photographic identification (e.g., CNIC, Passport, or Driver's Licence).
- Proof of address documentation.
- Selfie or liveness verification image to match against identity documents.
2.3 Payment Data
To process PKR deposits and withdrawals via Easypaisa, JazzCash, HBL, and other supported Pakistani payment methods, p99app collects:
- Payment account identifiers (e.g., Easypaisa mobile number, JazzCash account number, bank account details).
- Transaction reference numbers and timestamps.
- PKR amounts deposited, withdrawn, and wagered.
2.4 Gameplay Data
p99app automatically records data relating to your use of the platform for operational, security, and responsible gaming purposes:
- Bets placed, game sessions, outcomes, and PKR wagering history across all categories including live casino, jackpot slots, Boxing, Cockfighting, and Turbo Games.
- Bonus and promotion activity, including claims, wagering progress, and completion.
- Session duration, login times, and activity patterns.
2.5 Technical and Device Data
When you access p99app, our servers automatically record certain technical information:
- IP address and approximate geographic location (city or region level).
- Device type, operating system, and browser version.
- Referring URL and on-platform navigation path.
- Cookie and session token identifiers (see Section 7).
2.6 Customer Support Data
When you contact the p99app English-speaking support team, we collect and retain records of your communications, including the content of live chat transcripts and support email exchanges, for quality assurance and dispute resolution purposes.
How We Use Your Personal Data
p99app uses the personal data collected from Pakistan players for the following purposes:
- Account Management: To create, maintain, and secure your p99app account, including authentication, password reset, and two-step verification via your Pakistani mobile number.
- Payment Processing: To process PKR deposits and withdrawals through Easypaisa, JazzCash, and connected Pakistani banking institutions, and to maintain an accurate record of your PKR wallet activity.
- Platform Operation: To deliver the full p99app gaming experience, including game personalisation, bonus eligibility assessment, VIP tier tracking, and responsible gaming tool management.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent account activity, money laundering, multi-accounting, and other security threats to the platform and its users.
- Regulatory Compliance: To meet applicable legal obligations, including age verification, identity verification, and the retention of financial transaction records.
- Customer Support: To respond to your queries, resolve account issues, handle complaints, and provide responsible gaming assistance through our 24/7 English support team.
- Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform features, game selection, and the overall p99app user experience.
- Marketing Communications: To send you promotional offers and bonus notifications via email or SMS, subject to your marketing preferences (see Section 12).
Legal Basis for Processing
p99app processes your personal data under the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the p99app platform services described in our Terms & Conditions, including account management and PKR payment processing.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including age verification requirements, financial record-keeping obligations, and anti-money laundering procedures.
- Legitimate Interests: Processing undertaken to protect p99app's legitimate business interests and the security of the platform, including fraud detection, security monitoring, and platform analytics — where such interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, informed consent — specifically for optional marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing before withdrawal.
Data Sharing and Third Parties
p99app does not sell your personal data. We share your information with third parties only in the following limited circumstances:
5.1 Payment Processors
To process your PKR transactions, p99app shares the minimum necessary payment information with Easypaisa, JazzCash, SadaPay, Raast, HBL, and other supported Pakistani financial institutions. These providers process your payment data under their own privacy policies and applicable financial regulations.
5.2 Game Providers
Certain p99app game categories — particularly live dealer tables operated by studios such as Evolution Gaming and Pragmatic Play Live — require a session token to be shared with the game provider to enable seamless gameplay. These providers do not receive your financial data or full identity information.
5.3 Identity Verification Services
Where identity verification is required, p99app may use a contracted third-party verification service provider. Any such provider is bound by strict data processing agreements requiring them to handle your identity documents in accordance with applicable data protection standards.
5.4 Legal and Regulatory Disclosure
p99app may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legitimate legal process.
Payment Data and Financial Security
All PKR financial transactions processed through p99app — deposits via Easypaisa and JazzCash, bank transfers, and withdrawals — are handled over encrypted connections and processed in compliance with applicable financial security standards. p99app does not store your full payment credentials directly. Payment identifiers such as Easypaisa mobile numbers and JazzCash account numbers are stored in encrypted form and are used solely for the purpose of processing your p99app account transactions.
p99app maintains detailed records of all PKR transactions associated with your account, including deposits, withdrawals, bonus credits, and wagering activity. These records are retained for the period specified in Section 8 of this Privacy Policy and are used for account management, security monitoring, and regulatory compliance purposes. You may access your full PKR transaction history at any time by logging into your p99app account and visiting the transaction history section.
Cookies and Tracking Technologies
p99app uses cookies and similar session technologies to operate the platform, maintain your logged-in session, and improve your experience. Cookies are small data files stored on your device when you visit p99app.net. The following types of cookies are used:
You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging into your p99app account. p99app does not use third-party advertising cookies or cross-site tracking technologies.
Data Retention
p99app retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in accordance with applicable legal requirements:
- Account Data: Retained for the duration of your active p99app account plus a minimum period of five years following account closure, to meet financial record-keeping obligations.
- PKR Transaction Records: Financial transaction data is retained for a minimum of seven years in accordance with anti-money laundering and financial record-keeping requirements.
- Identity Verification Documents: Retained for a minimum of five years following account closure or the completion of the verification process.
- Customer Support Records: Support interaction records are retained for three years from the date of the interaction.
- Technical and Device Data: Server access logs and device identifiers are retained for a maximum of 12 months unless retained for longer as part of an active security investigation.
Upon the expiry of the applicable retention period, p99app will securely delete or anonymise personal data in accordance with industry-standard data destruction practices.
Data Security Measures
p99app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
- 256-bit SSL/TLS encryption for all data transmitted between your device and p99app servers.
- Bcrypt hashing for all account passwords — passwords are never stored in reversible form.
- Access controls that restrict employee access to personal data on a strict need-to-know basis, with full access logging.
- Regular security audits and penetration testing of the p99app platform infrastructure.
- Intrusion detection systems that monitor for unusual access patterns in real time.
- Optional two-step account verification for all registered p99app users, linked to your Pakistani mobile number.
While p99app takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to affect your rights or interests, p99app will notify affected users in a timely manner through the contact details registered on their p99app account.
Your Rights Over Your Personal Data
As a p99app account holder, you have the following rights in relation to your personal data. These rights can be exercised by contacting the p99app support team at the details provided in Section 14:
Eight Privacy Rights Every p99app Player Holds
Right of Access
Request a copy of all personal data p99app holds about you, including your account details, PKR transaction history, and gameplay records.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held by p99app, including contact details and registered payment account information.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations applicable to PKR financial records.
Right to Restriction
Request that p99app restricts the processing of your personal data while the accuracy of that data is under dispute or while a complaint is being investigated.
Right to Portability
Request your personal data in a commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
Right to Object
Object to the processing of your personal data for legitimate interests purposes, including profiling based on your p99app gameplay behaviour for personalisation.
Right to Withdraw Consent
Withdraw consent to marketing communications at any time by updating your p99app account notification preferences or by contacting our support team directly.
Right to Complain
Lodge a complaint with p99app's Data Protection team if you believe your personal data has been handled incorrectly. We commit to responding to all complaints within 14 calendar days.
Children's Privacy
p99app is strictly an adult platform. Our Services are intended solely for individuals aged 18 and above. p99app does not knowingly collect personal data from anyone under the age of 18. Age verification measures are applied at the account registration stage, and p99app reserves the right to request documentary confirmation of age from any account holder at any time.
Marketing Communications
12.1 Promotional Messages
With your consent, p99app may send you promotional communications about new games, bonus offers, VIP programme updates, and special events via SMS to your registered Pakistani mobile number or email. These messages will be in English and will relate specifically to your p99app account and platform activity.
12.2 Opting Out
You may withdraw your consent to receive marketing communications from p99app at any time by:
- Updating your notification preferences in the Account Settings section of your p99app account dashboard.
- Replying STOP to any SMS communication received from p99app.
- Contacting the p99app English support team at [email protected] with a written opt-out request.
Opting out of marketing communications will not affect the receipt of service-related account notifications, such as deposit confirmations, withdrawal updates, and security alerts, which are required for the operation of your p99app account.
Changes to This Privacy Policy
p99app may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, p99app will notify registered account holders via the email address or Pakistani mobile number associated with their account, at least 14 days before the changes take effect.
The effective date of the current version of this Privacy Policy is displayed at the top of this document. Continued use of the p99app platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you must close your p99app account before the effective date.
Minor editorial or clarificatory changes that do not affect the substance of how we process your data may be made without prior notification. We encourage all p99app users to review this Privacy Policy periodically to stay informed about how their personal data is handled.
Contact Us — Data Protection Enquiries
If you wish to exercise any of your data rights described in Section 10, have a question about this Privacy Policy, or wish to raise a concern about how p99app has handled your personal data, please contact us using the details below. p99app is committed to acknowledging all data-related requests within 72 hours and resolving them within 30 calendar days.
Email: [email protected]
Subject Line: "Privacy Request — [Your Account Username]"
Availability: 24 hours a day, 7 days a week
Response Language: English
Acknowledgement: Within 72 hours
Resolution Target: Within 30 calendar days
When submitting a data rights request, please include your registered p99app username and the Pakistani mobile number associated with your account so that we can locate your records and verify your identity before processing the request. p99app will not process data rights requests that cannot be attributed to a verified account holder.